All posts by mjmalloy25

Industry Player’s

None of the following industry players such as Uber, Lyft, and Sidecar have yet expanded to the Reno/Tahoe area , but have become very popular in the Bay Area such as San Francisco and Los Angeles .  As Uber, Lyft and Sidecar do expand individuals may be concerned with the availability of ramp taxies declining. According to the San Francisco Metropolitan Transit Authority this is already occurring. 1/3 of wheelchair accessible cab’s are sitting in idle due to the lack of drivers. In one article Lyft states,”they are working to engage and educate the handicapped community.” California requires that the TNC’s (translational corporations) submit reports on how they will accommodate disabled users. Larry Paradis executive directory of Disability Rights Advocates in Berkley said ,”the plan’s are all quite tentative and don’t address the fundamental challenge. Which is ensuring enough accessible vehicles to make this transportation system at least minimally accessible for people with disabilities.” Five access plans were designed by InstaCab,Lyft, Sidecar, Wingz & Uber stating that they would ensure drivers don’t discriminate against disabled customers and already have or will make their apps and websites accessible to blind users. The TNC has some issues with allowing drivers to determine weather or not an individual is allowed to bring a service animal into the vehicle and that is creating some issues. The companies also say that they will be updating their apps in order for riders to request a wheelchair accessible vehicle.


  • Wheelchair Access: ” Drivers will be able to indicate what ,if any, accessibility needs they can accommodate … We are working to engage and educate the handicapped community in each of our markets.”
  • App/Website Accessibility: ” The app and website already comply in part with the accessibility standards.” Will comply by June 30, 2014
  • Service Animals: Will add and app feature to let users set preferences for “service animal accessible vehicles.”


  • Wheelchair Access: meeting with disabled -rights groups to discuss incentives to attract drivers with accessible vehicles.
  • App/Website Accessibility: “App and mobile websites are accessible to blind users.”
  • Service Animals: ” Currently , most sidecar drivers accept service pets.”


  • Wheelchair Access: ” Will reach out to transportation companies with accessible vehicles about the possibility of partnering.”
  • App/ Website: IOS app has voice over support
  • Service Animals: “No need for a user to indicate ahead of time that he or she is accompanied by a service animal.”

Some basic information on Reno’s paratransit services.

Some basic information on Reno’s paratransit services.

  • RTC provides 25,000 rides a day in Reno.
  • RTC access has been running since 1988
  • RTC access has a 30 minute pickup windows. For example, if you are scheduled to be picked up at 10:00 am, you may be picked up between 9:45 and 10:15.
  • Drivers can only wait 5 minutes.
  • A one way fare is $3.00
  • No subscription serves on these holidays: New Years Day, Martin Luther King Jr. Day , Presidents Day, Independence Day, Memorial Day, Labor Day , Nevada Day, Veterans Day, Thanksgiving Day , Family Day, Christmas Day.
  • Children under age 6 are free
  • One on one or group training programs to help people with disabilities learn how to use transit.


You have to eligible in order to ride & there are 3 different categories:

  1. Individuals who are unable because of  a physical or mental impairment to board, ride or disembark, independently from any readily accessible vehicle on the regular fixed route system.
  2. Individuals who are unable because of a physical or mental impairment to board, ride or disembark, independently from any readily accessible vehicle on the regular fixed route system, but the accessible route is not available at the time needed on a particular route .
  3. Any individual with a specific impairment- related condition that prevents that person from traveling to a boarding location or from a disembarking location on the system. The impairment must prevent travel to or from a fixed route stop. Distance and weather do NOT provide eligibility and the situations are resolved on a case by case basis.


An inaccessible static map of RTC coverage areas.

Grayscale diagram/map of RTC coverage
So it’s helpful, but in this day and age of online maps why not provide the KLM or a link to a mapping service?